IN- HOUSE PROPERTY MANAGER – a lovely customer focussed role with a leading West End Property Company. Our client owns and manages all aspects of the landlord/tenancy lifecycle for their prestigious portfolio of mostly high-end flats that are exclusively in the West End following a tenant offer via one of their approved agents and this is where you will then step in…
Key Responsibilities
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Overseeing the management of a residential apartments in and around the West End
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Manage the full tenancy lifecycle including: approving offers, dealing with tenant requests, ensure compliance with GSC and Electrical reports, move-ins, renewals, rent reviews and legal notices
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Handling maintenance and repairs above a certain threshold as minor repairs are dealt with by another team
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Liaising with contractors and ensuring works meet quality standards
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Carry out occasional property inspections
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PR face of the company including visiting tenants re more major repairs/maintenance
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Ensure compliance with lettings legislation (e.g. gas safety, EPCs etc)
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Keep accurate records using property management systems and prepare portfolio reports
Key Skills & Characteristics
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Strong understanding of AST property management and legislation
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Smart appearance, professional approach and excellent verbal and written communication skills
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Strong problem-solving and decision-making skills
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Experience working with a similar mid/high-end portfolio
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Looking to work in a service orientated property office rather than a manic fast-paced, deadline-driven agency environment
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Customer-focused, collaborative, reliable and committed to high service standards
Experience and Benefits